Kin Nearby Support

Questions, bug reports, or ideas: email support@squishlogic.com. It helps to say which iPhone or iPad you use and the version of Kin Nearby.

Kin Nearby is on the App Store for iPhone and iPad. This page will grow with the app.

Common questions

How do I get my tree into Kin Nearby?

Kin Nearby reads a GEDCOM file. Most genealogy services and programs can export your tree as one, usually from their website on a computer. Save the file where your iPhone or iPad can reach it (iCloud Drive, for example), then choose Family Tree in Kin Nearby's Settings to import it. Step-by-step export instructions for Ancestry, MyHeritage, Geni, WikiTree and FamilySearch are in Get your family tree into Kin Nearby.

The import says part of my file was not read.

Some files are damaged, cut short, or written in an unusual way. The import report says what it found, and everything it could read is still imported. You can choose to share the file with us so we can find out why; that is entirely optional. See the sharing section of the privacy statement for what happens to a shared file.

How do I ask for a file I shared to be deleted?

Email support@squishlogic.com and name the file. We keep a shared file confidential and delete it once we have finished diagnosing the problem.

Near me asks for my location, or says it is off.

Kin Nearby asks for your location only when you tap Near me, and uses it once. If you said no, you can allow it in iOS Settings, under Kin Nearby, then Location.

I bought the unlock but it is not showing.

Choose Restore Purchases, on the unlock screen or in Settings, signed in with the same Apple Account you used to buy it. Purchases are handled by Apple.